Our refund and returns policy lasts 14 days. You have 14 days to return an item after receiving it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. The buyer is responsible for shipping cost on all the return items. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• Within 14 days of your order, please send an email to thesoothingscentsbusiness@gmail.com with a return request, letting us know the reason for your return.
• Once your return is approved we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.
• Please be sure that your package is returned using the bubble and paper that it was packed in or something similar.  Be sure that the candles are protected and packed securely so that they arrive in good condition. 
• The buyer is responsible for shipping costs on all returns, please save tracking information.

.Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thesoothingscentsbusiness@gmail.com

Clearance items

Only regular/Sale priced items may be refunded. Clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you received defective/damaged item, we will exchange it for the same item, send us an email at thesoothingscentsbusiness@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at thesoothingscentsbusiness@gmail.com for questions related to refunds and returns.