1. What materials are your candles made of? Our candles are handcrafted using high-quality, non-toxic, and sustainable materials. We use natural soy wax along with premium fragrance oils and reusable candle containers.
2. Are your candles safe for the environment? Yes, we prioritize environmental sustainability. Our candles are made from eco-friendly materials, and we avoid using harmful chemicals or additives. Additionally, our packaging is designed to be as eco-friendly as possible, using recyclable or biodegradable materials.
3. Are your candles safe for indoor use? Absolutely! Our candles are designed for indoor use and have been extensively tested for safety. When used correctly and following the instructions provided, they will create a cozy and delightful ambiance in your home.
4. Do you offer scented candles? Yes, we offer a wide range of scented candles with various captivating fragrances to suit different preferences. From floral and fruity to woody and spicy, you’re sure to find a scent that enhances your space.
5. Are your candles hand-poured? Yes, our candles are lovingly hand-poured by skilled artisans. This process ensures attention to detail and a personal touch, making each candle unique and special.
6. Do you offer customized candles for special events or occasions? Yes, we provide custom candle options for special events like weddings, birthdays, and corporate gatherings. Get in touch with us to discuss your requirements, and we’ll be delighted to create personalized candles for your special day.
7. How should I store my candles when not in use? To maintain their quality, store your candles in a cool, dry place, away from direct sunlight and extreme temperatures. Avoid stacking them to prevent any deformities.
8. Are your candles suitable for sensitive individuals or those with allergies? We use premium fragrance oils, but we also offer unscented candles for those with sensitivities. If you have allergies or concerns, we recommend choosing unscented options.
9. What should I do if my candle arrives damaged? If your candle arrives damaged, please contact our customer support team within 14 days of receiving the package. We’ll gladly assist you with a replacement or refund.
10. Can I reuse the candle containers? Absolutely! Our candle containers are designed to be reusable and aesthetically versatile. Once your candle has burned down, you can repurpose the container for storage, decor, or even as a planter.
11. Do you have a safety guide for using your candles? Yes, each candle comes with a safety label and instructions for proper use. These safety instructions are also mentioned on our website on Candle Care instruction page. Please read and follow these guidelines to ensure a safe and enjoyable candle-burning experience.
12. Are your candles cruelty-free and not tested on animals? Yes, we are committed to being cruelty-free. Our candles are never tested on animals, and we source our materials ethically and responsibly.
13. When will I get my products? We take 1-2 business days to process your order. It make take up to 8-10 working days to arrive at your destination.
14. Are my information and payment method secure? Absolutely! We take your security and privacy very seriously. Rest assured that all your information and payment methods are highly secure. Our website uses the latest encryption technology (HTTPS) to safeguard your data during transmission. We also partner with trusted and reputable payment processors to ensure the utmost security for your transactions. Additionally, we have implemented stringent measures to protect against fraud and unauthorized access.
15. Can I cancel my order or change the shipping address? Only if order is not yet shipped. Once order is shipped, we cannot change order or address. We take 1-2 business days to process the order before its shipped. During this time if you want o change order or address contact us at thesoothingscentsbusiness@gmail.com and we can make adjusts. Please note that after order is shipped no changes can be made.
16. Do we accept returns? We have 14 days return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. The buyer is responsible for shipping cost on all the return items. Please check our refund/return policy page for more information.
17. Can I cancel my order? All sales are final. We do not order order cancellations.

If you have any additional questions or need further assistance, feel free to reach out to our customer support team. We are here to help and ensure you have the best experience with our candles!